Novisurf Privacy Policy

Effective Date: April 19, 2026 Last Updated: April 19, 2026

1. Introduction

Novisurf ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Novisurf AI Gateway platform, API, dashboard, and any associated services (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the practices described here.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, and password when you register
  • Billing Information: Payment details processed securely through our third-party payment processor — we do not store raw card data
  • Communications: Any messages, support requests, or feedback you send us

2.2 Information Collected Automatically

  • API Usage Data: Requests made, models used, token counts, latency metrics, error rates, and timestamps
  • Log Data: IP addresses, browser type, operating system, referring URLs, and pages visited
  • Device Information: Device identifiers and hardware/software configuration
  • Cookies and Tracking: Session cookies and analytics cookies to maintain your session and improve the Service

2.3 Prompts and Inputs

We process the prompts and inputs you submit through the API solely to provide the Service. We do not use your inputs or generated outputs to train our AI models without your explicit written consent. Prompts may be temporarily logged for abuse detection, security monitoring, and debugging purposes, and are deleted in accordance with our data retention schedule outlined in Section 7.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage your account
  • Enforce our Terms of Service and Acceptable Use Policy
  • Detect, investigate, and prevent fraudulent or abusive activity
  • Monitor API usage and enforce rate limits and tier restrictions
  • Send transactional emails such as account confirmations, invoices, and security alerts
  • Send product updates and announcements (you may opt out at any time)
  • Comply with legal obligations
  • Respond to support requests and communicate with you

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party vendors who assist us in operating the Service, including cloud infrastructure providers, payment processors, analytics tools, and email delivery services. These providers are contractually obligated to handle your data securely and only as instructed.

4.2 AI Inference Providers

To fulfill API requests, your prompts are forwarded to our inference partners including Cerebras and Groq. These providers process your inputs solely to return model outputs. Their respective privacy policies govern their handling of such data.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Novisurf, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform prior to such a transfer.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Service, particularly the dashboard.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encrypted storage of sensitive credentials, and access controls limiting who can access your data internally. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your API keys and account credentials.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data is retained for the duration of your account and for up to 90 days after deletion
  • API request logs are retained for up to 30 days for debugging and abuse detection
  • Prompt and output data is retained for up to 7 days unless you have explicitly opted into longer retention for your own debugging purposes
  • Billing records are retained for up to 7 years as required by applicable financial regulations

You may request deletion of your data at any time by contacting us at team@novisurf.top.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention obligations
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including direct marketing
  • Restriction: Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, contact us at team@novisurf.top. We will respond within 30 days.

9. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16 without parental consent, we will delete it promptly. If you believe we have inadvertently collected such data, please contact us immediately.

10. International Data Transfers

Novisurf operates primarily in the United States. If you access the Service from outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to such transfers.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Novisurf.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to your registered address or by posting a prominent notice on our dashboard. The "Last Updated" date at the top of this policy reflects the most recent revision. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: team@novisurf.top Website: novisurf.top

Novisurf — Built for speed. Built for developers.